Case Study: DHL Supply Chain achieves faster, more efficient operations with HappyRobot

DHL Supply Chain processes millions of touchpoints with HappyRobot

DHL Supply Chain faced the challenge of manually processing millions of daily operational touchpoints, including tracking calls, customs collections, and critical alerts. This manual model was enormously costly in terms of headcount, errors, and delays. They partnered with HappyRobot to find a way to run these operations faster and more consistently at a massive scale.

HappyRobot implemented a multilingual AI workforce using its voice, email, and messaging products to act across complex workflows. The solution processes hundreds of thousands of emails and millions of voice minutes annually, resulting in a significant reduction in manual effort. This freed DHL teams to focus on strategic work and even won an internal CIO award for a specific use case.

DHL Supply Chain