Case Study: RPM Living achieves streamlined service and greater efficiency with HappyCo

RPM Living Elevating Customer Service with HappyCo's Call Management

RPM Living, a property management company with 225K+ units in Austin, Texas, needed to improve customer service and operational efficiency by replacing 15 different answering call services with a more unified workflow. They turned to Happyco’s Call Management to simplify communications, improve oversight, and help teams respond faster to resident inquiries.

With Happyco, RPM Living centralized call handling, streamlined reporting, and improved collaboration between facilities and operations teams. The result was easier training, better visibility, faster response times, and greater efficiency across the organization, with plans to expand further into Happy Property to save additional time and travel costs.

RPM Living

Christine Dominguez

Procurement Manager