Case Study: Blanton Turner achieves centralized, more efficient maintenance operations with Happyco

Property Management Leaders Putting People, Innovation and Centralization First

Blanton Turner, a Seattle-based property management company with 6.2K units across 59 properties, needed to centralize and streamline its operations and maintenance as it grew. The company also wanted to improve communication, reduce costly move-in/move-out damage, and deliver a better resident experience. To do this, Blanton Turner turned to HappyCo and its maintenance and operations software.

HappyCo implemented a centralized approach that connected project information, work orders, preventative maintenance, and inventory control across the portfolio. The results were strong: Blanton Turner reported 20% time savings for onsite maintenance technicians, a 33% reduction in time to close work orders portfolio-wide, and a 3-minute response time to resident work order requests. HappyCo also helped reduce costs, improve efficiency, and create a more enjoyable resident experience.

Blanton Turner

Heidi Turner

Principal & Cofounder