Case Study: HNN Communities achieves faster, more efficient maintenance operations with Happyco

HNN Communities Saves Time & Costs on Maintenance Operations with HappyCo

HNN Communities, a Washington-based portfolio of 35 properties and 7,500 units, needed a better way to manage maintenance operations during the COVID-19 pandemic and beyond. Working with Happyco, the company sought to replace manual workflows, adapt to new safety protocols, and improve efficiency as resident expectations and operational demands increased.

Happyco implemented a flexible platform that centralized maintenance operations, standardized processes, and enabled real-time data collection and instant digital task allocation. The results included reducing task completion time from 72 hours to within one day, improving resident satisfaction through faster issue resolution, and giving HNN Communities better real-time visibility for faster decision-making and cost savings.

HNN Communities

Steve Jones

Executive Maintenance Manager