Case Study: HNN Communities streamlines emergency maintenance protocols with Happyco

HappyCo’s Call Complete Helps HNN Communities Streamline and Enforce Emergency Maintenance Protocols

HNN Communities, a property management company in Washington overseeing nearly 7,500 units, needed a better way to handle emergency maintenance requests, improve resident communication, and replace manual after-hours processes. Working with Happyco and its Call Complete solution, the team wanted to ensure urgent issues were routed quickly and that work orders could be created and tracked without delays.

Happyco implemented Call Complete across HNN Communities’ portfolio, integrating it with the Happy Property Suite so service calls automatically generated work orders and on-call technicians were alerted immediately. The rollout was approved within two hours at a test property and expanded to 1,500 units before covering the full portfolio. The results included 20% time saved for onsite maintenance technicians, a 33% reduction in time to close work orders portfolio-wide, and a 3-minute resident response time.

HNN Communities

Owen Fleming

Maintenance and Capital Projects Manager