Case Study: Al Angelo achieves lower maintenance costs and greater efficiency with Happyco

Centralizing and Automating Maintenance Operations Reduces Costs and Improves Efficiencies

Al Angelo, a property management company with 2.5K+ units across 58 properties in Vancouver, WA, was struggling with manual work order audits, labor-intensive inspections, inconsistent data, and rising maintenance costs as its portfolio expanded. The company needed a way to centralize and automate maintenance operations, improve resident communication, and gain better control over spending, so it turned to HappyCo and its Happy Property solution.

HappyCo implemented standardized workflows, task automation, dashboards, and easier access to inspection data to streamline remote work orders and improve data integrity. The results included a 20% decrease in disputes during resident move-outs, 60% of routine maintenance tasks completed the same day, and a 3-minute response time to resident work order requests. Al Angelo also reported improved unit turn times, higher resident satisfaction, and 90% of urgent tasks completed the same day.

Al Angelo

Nick Hecox

Director of Maintenance