Case Study: Last Call Operating Company achieves faster audits and higher guest satisfaction with HappyCo

A Major Operator of Sports Bars Improves Customer Satisfaction with HappyCo

Last Call Operating Company, a Dallas-based operator of over 80 sports-themed restaurants including Fox & Hound, Bailey’s Sports Grille and Champps Kitchen + Bar, faced a cumbersome, paper-based audit process. District managers completed roughly 200-item inspections on paper, then manually entered data and reconciled photos, which delayed fixes, made trend analysis across locations difficult, and hindered consistent service and cleanliness.

By deploying the HappyCo platform (Happy Inspector mobile app and Happy BI), Last Call automated inspections, cut audit time by more than half, and instantly shared issues with local managers while enabling senior leaders to spot multi-location trends. The changes drove measurable improvements: internal shopper scores rose from 85% to 91%, third-party cleanliness ratings improved from 91% to 94%, and guest complaints fell from 1.7 to 0.8 per location, boosting overall customer satisfaction.

Last Call Operating Company

Jonathan Tibus

CEO