Case Study: Nogin saves $1M and reduces service costs with Happy Returns

With Happy Returns, Nogin retains revenue and reduces service costs, saving $1 million

Nogin, a leading end-to-end outsourced e-commerce and Commerce-as-a-Service provider for major brands, needed a better way to optimize returns and reverse logistics across its portfolio. To address high apparel return rates and reduce the operational burden on customer service, Nogin turned to Happy Returns and its returns management solution.

Happy Returns helped Nogin streamline returns and exchanges with box-free, label-free drop-off at nearly 10,000 Return Bar locations, instant refunds and exchanges, fraud checks at drop-off, and merchant analytics. The result was nearly $1 million in first-year savings, including $500,000 in reduced customer service costs, while increasing exchange conversion, improving customer satisfaction and loyalty, and lowering “Where is my refund?” contacts.

Nogin

Anh Vu-Lieberman

SVP of CRM, SEO and Personalization