Case Study: TryNow achieves higher conversion and lower return costs with Happy Returns

TryNow finds Happy Returns to be the perfect fit for its Try Now Buy Later eCommerce business

TryNow, an eCommerce Try Now Buy Later software platform, needed a way to reduce shopper uncertainty while managing the returns that naturally come with letting customers try items at home. To help brands improve conversion without creating excessive returns friction, TryNow partnered with Happy Returns.

Happy Returns provided a box-free returns solution that lets shoppers start returns online, drop them off at nearly 10,000 locations, and receive faster refunds, while retailers benefit from aggregated shipping and lower return costs. The result was higher conversion rates, increased AOV, reduced shipping and return expenses, and a better customer experience; one example cited was ROOLEE increasing AOV by 55% and generating more than $3 million in incremental annual sales.

TryNow

Ryan Abramson

Vice President of Brand Strategy and Sales