Case Study: Shipwire achieves hassle-free, lower-cost returns with Happy Returns

Shipwire partners with Happy Returns for customer-first reverse logistics

Shipwire, a subsidiary of Ingram Micro, needed a better way to support the rapid growth of eCommerce returns and exchanges for its brand and retail customers. As online shopping increased, Shipwire looked for a ready-made reverse logistics solution that could integrate with its existing order and inventory management platform, and chose Happy Returns.

Happy Returns provided Shipwire with seamless return and exchange capabilities alongside forward logistics, including in-person returns through Return Bars, no-box/no-label QR code returns, and support for broader reverse logistics workflows. The results included hassle-free returns, a better shopper experience, and lower costs—most notably about 20% savings on aggregated shipping—while also helping Shipwire avoid the expense of building its own returns software.

Shipwire

Jean Francois

Head of Strategic Partnerships