Case Study: Peak Design streamlines international returns and exchanges with Happy Returns

Happy Returns provides Peak Design a world of benefits on international returns and exchanges

Peak Design, a global camera and travel gear brand, faced a growing challenge managing international returns and exchanges because 70% of its sales come from outside the U.S. Its manual return process was time-consuming and costly, and customers were often required to pay return shipping, creating friction and added work for the customer service team.

Happy Returns implemented a fully self-service international returns and exchanges solution for Peak Design, including prepaid labels with smart routing to the nearest 3PL center and automatic refunds upon carrier scan. The result was faster, easier, lower-cost returns, a single policy for domestic and international customers, and stronger customer satisfaction—Peak Design reported zero detractor scores for returns and saving at least 10 minutes per international return ticket.

Peak Design

Jen Howell

Director of Customer Experience and Logistics