Case Study: &pizza achieves record digital sales with Happy Cog

&pizza drives record digital sales and 10x order volume with Happy Cog

&pizza, a restaurant chain with over 50 locations, faced the challenge of handling a massive 360% surge in new guests and shifting the bulk of its transactions to digital channels. They partnered with their digital agency of record, Happy Cog, to revamp their online ordering system and order fulfillment process to meet this increased demand and remain competitive.

Happy Cog implemented a comprehensive digital solution that included direct integrations with third-party delivery apps, a new curbside pickup feature with text messaging, and a redesigned menu interface. They also built new back-of-house systems, including expo tablets for order management and upgrades to the kitchen display system to streamline operations. As a result, &pizza achieved its highest digital sales ever and saw a tenfold increase in digital order volume within weeks, enabling further expansion of their digital capabilities.

&pizza