Case Study: US Next-Gen Telecom Services Providing Company achieves 25% cost reduction, improved NPS and faster MTTR with Happiest Minds

US Next-Gen Telecom Services Providing Company - Customer Case Study

Happiest Minds’ Infrastructure Management Services supported a range of global clients — including financial services, online retail, insurance, telecom and professional services — that faced complex, multilingual, and distributed IT environments. Common challenges were reducing IT operations costs, improving service availability and response times, migrating and modernizing cloud and data‑center operations, automating governance and third‑party risk assessments, and establishing reliable 24/7 NOC and ITSM capabilities with minimal disruption.

The team delivered end‑to‑end managed infrastructure, cloud and NOC services (rapid transitions from incumbents, 24/7 service desk, AWS managed services, ITIL‑aligned processes and the ELLIPSE monitoring platform), plus automation, standardized SOPs and analytics dashboards. Outcomes included faster response and resolution, increased uptime, improved MTTR, year‑over‑year productivity gains, 4,000+ ticket closures/month in one engagement and up to 25% cost reduction, along with higher CSAT/NPS and clearer governance.