Case Study: US Leading Financial Services Company achieves improved business decision-making with Happiest Minds' ServiceNow CMDB implementation

US Leading Financial Services Company - Customer Case Study

Happiest Minds partnered with large, global enterprises across media, electronics and financial services that were struggling with fragmented monitoring and governance tools, inconsistent CMDB data, manual third‑party risk assessments, and low end‑user support productivity at scale. The challenge was to standardize and automate IT service and operations management across multiple operating companies, languages and toolsets while reducing cost and improving visibility.

We consolidated and rationalized toolsets, automated third‑party risk assessments and GRC workflows, implemented ServiceNow as the single source of truth with CMDB cleanup and CI relationship mapping, and deployed BMC Remedy/SmartIT and discovery integrations for modern end‑user interfaces. The program delivered a single dashboard and standardized monitoring, supported 634 customers, 334K network devices and 60+ data centers (200K+ incidents/month), reduced tools operations cost by up to 30%, made CMDB data actionable for better business decisions and CI impact assessments, and improved end‑user support productivity by more than 50%.