Case Study: US and UK-Based Leading Online Jewelry Store achieves faster response times and increased uptime with Happiest Minds

US and UK Based Leading Online Jewelry Store - Customer Case Study

Happiest Minds provided managed infrastructure and cloud services for global clients across finance, retail, insurance, telecom and professional services. Customers faced complex, legacy IT estates, fragmented vendor support, regulatory and third‑party risk, and the need to reduce operating costs while improving availability and governance across multilingual, multi‑site operations.

Happiest Minds delivered 24/7 IT service desk, NOC/SOC and remote infrastructure management using its ELLIPSE platform, AWS integrations, ITIL‑aligned processes and automation (TPRA, provisioning, patching) alongside robust transition and governance frameworks. Results included faster MTTR and resolution times (4,000+ ticket closures/month in one engagement), improved SLAs, higher uptime and CSAT/NPS, year‑over‑year productivity gains and cost reductions (up to ~25%) while enabling standardization, compliance and transformational initiatives.