Case Study: USA National Media Conglomerate achieves complete security management and 35% year-1 cost savings with Happiest Minds

Security Operation Management for National Media Conglomerate in USA

Happiest Minds partnered with a national U.S. media conglomerate to manage and secure its IT infrastructure. The client required 24x7 service‑desk operations, improved security monitoring and event management, better team capacity and ad‑hoc service governance — all within a cost‑effective model.

Happiest Minds implemented a cloud‑deployed service management platform and end‑to‑end IT infrastructure services, including a US toll‑free service desk, multi‑OS and database support, and network device management. The engagement delivered ISO 27001 certified delivery, ITIL v3 processes, next‑gen security transformation, flexible governance and complete security management, with guaranteed savings of 35% in year one and 5% annually for the next three years.