Case Study: Public Sector IT Service Providing Company achieves automated identity governance and improved access visibility with Happiest Minds' Identity Vigil

Public Sector IT Service Providing Company - Customer Case Study

Happiest Minds delivers Identity and Access Management (IAM) services across industries including IT services, financial services, public sector, manufacturing and banking. Clients commonly faced fragmented authentication, manual user and role provisioning, poor visibility into who had access to what, slow audit and compliance reporting, and gaps in privileged access controls.

Happiest Minds implemented tailored solutions — including ForgeRock OpenAM SSO and SSPR, Novell/IDM with Access Governance, the Identity Vigil lifecycle automation, IAM strategy and governance frameworks, and CyberArk EPV/PSM — integrated with AD, SIEM and ticketing systems. Results included centralized multi-tenant authentication, automated provisioning and certification across hundreds of apps, reduced help-desk overhead, faster audit/compliance reporting, strengthened privileged access security, and a phased roadmap to lower risk and cost.