Case Study: World Information Technology & Infrastructure Leading Company achieves personalized patient experiences with Happiest Minds

Patient Connect Solution to Personalize the Patient Experience

The client, a global leader in information technology and infrastructure with about $50 billion in revenue, faced the challenge of modernizing inpatient experiences: hospitals needed a single, cost‑effective platform to deliver entertainment, education, collaboration and personalized care in patient rooms using preference, location, presence, environmental and clinical data. The goal was to manage growing patient volumes and expectations while controlling operational costs.

Happiest Minds delivered an inpatient Media Experience solution — web and mobile apps (JavaScript, Swift, Java) with WebRTC/SIP — that lets patients securely use their devices to access personalized information, education, nutrition, entertainment and video calls with family and care teams. The platform automates personalized content delivery across the care continuum, improving patient satisfaction and care quality, enabling more connected, timely care and reducing operational costs so clinicians can focus on direct patient engagement.