Case Study: Multinational Technology Giant achieves improved patient satisfaction and reduced operational costs with Happiest Minds' Patient Connect solution

Multinational Technology Giant - Customer Case Study

Happiest Minds is a digital transformation and “Mindful IT” company that helps enterprises deliver seamless customer experiences using technologies like big data, IoT, mobility, cloud and security. Tasked by a multinational technology client to improve the in-room hospital experience, the company needed to build a Media Experience platform that delivers services through easy-to-use footwall and mobile endpoints in a typical hospital room setup.

Happiest Minds delivered a personalized patient experience offering tailored information, educational resources, in-room services, entertainment and video calling to connect patients with family and care teams, built using Angular.js and web sockets. The solution helped hospitals manage patient interactions across the care continuum, improving patient satisfaction and care quality, reducing operational costs, and enabling better-informed, more engaged healthcare journeys.