Case Study: Leading immigration compliance & background screening provider achieves 50% faster customer onboarding and 60% faster case closure with Happiest Minds

Modernize Background Verification Process for a leading service provider of immigration compliance & background screening

Happiest Minds partnered with a leading immigration compliance and background screening provider to modernize its legacy background verification process. The client needed end-to-end automation, digital document storage and retrieval, and multi-lingual capabilities to address slow application entry, long case closure times and lengthy customer onboarding.

We re‑engineered a large‑scale, integrated solution orchestrated on IBM BPM with a centralized customer portal, CMIS/FileNet document management, DB connectors to Oracle, payment/SMS gateways, and a coach framework for user interaction and mobile/multilingual support. The implementation cut application entry time by 33%, improved case closure TAT by 60% and reduced customer onboarding time by 50%.