Case Study: Leading Online Retail Travel Company achieves a 360° customer view and eliminates data silos with Happiest Minds

Leading Online Retail Travel Company - Customer Case Study

Happiest Minds is a next‑generation digital transformation and engineering services company that partners with major travel organizations — airports, airlines, online travel brands and theme parks. Their travel clients faced falling website engagement, poor navigation and personalization, high manual effort for applications and identity checks, fragmented customer data, real‑time information gaps, congestion in terminals, and revenue leakage from cancellations and under‑monetized content.

Happiest Minds delivered omni‑channel AI/ML solutions — conversational bots with NLP, OCR/ICR and face recognition, a customer‑360 data hub, predictive cancellation models, sensor‑based queue analytics and cloud content brokering — to automate workflows, personalize traveler journeys and unlock live data. Outcomes included enhanced customer experience and engagement, scalable platforms, higher sales and data monetization, automated application processing, a 15% reduction in dwell time, detection of ~60% of likely cancellations and multi‑million dollar content savings.