Case Study: Leading Financial Services Company achieves automated global Third-Party Risk Assessments and 24/7 IT operations transformation with Happiest Minds

Leading Financial Services Company - Customer Case Study

Happiest Minds partnered with global clients across financial services, retail, insurance, telecom and professional services to address complex IT challenges: reducing the cost of IT operations, overcoming legacy and fragmented environments, gaining 24/7 cloud and NOC/SOC support, improving service governance and visibility, and automating third‑party risk assessments and compliance across multilingual, multi‑company programs.

Using ITIL‑aligned managed services and platform-led delivery—24/7 service desk and remote infrastructure management, automated TPRA and GRC, rapid AWS transition and managed cloud services, the ELLIPSE monitoring platform, SWARM NOC and FLEX transition models—Happiest Minds standardized processes, automated provisioning and monitoring, and centralized governance. Outcomes included faster response and resolution times, increased uptime and improved SLAs/CSAT/NPS, year‑over‑year productivity gains, well‑documented knowledgebases and up to 25% cost reduction in targeted engagements.