Case Study: Largest Theme Park Company achieves enhanced customer experience and increased visitor satisfaction with Happiest Minds

Largest Theme Park Company - Customer Case Study

Happiest Minds is a next‑generation digital transformation and engineering services company that builds AI-driven customer and agent experiences. Its clients across banking, payments, insurance, travel, airports and theme parks faced high volumes of repetitive service requests, long call times, fragmented knowledge, poor self‑service and inefficient manual processes that hurt customer and agent satisfaction.

Happiest Minds deployed knowledge‑engine powered chatbots, NLP‑driven virtual assistants, self‑assembling knowledge bases, OCR/ICR and AI agent assistants across omni‑channel interfaces to automate triage, repeat resolutions, ticketing and case handling. The solutions increased relevant knowledge delivery by ~55%, boosted customer satisfaction by 30–40%, cut L1 calls and call resolution time by over 40%, saved thousands of agent hours (e.g., 2,880 hours) and delivered measurable cost savings and higher cross‑sell/up‑sell opportunities.