Case Study: Large US Based IT Service Providing Company achieves up to 30% lower tools operations costs with Happiest Minds

Large US Based IT Service Providing Company - Customer Case Study

Large US Based IT Service Providing Company wanted to consolidate and rationalize multiple monitoring and managed-services toolsets, reduce infrastructure support costs, and build a scalable delivery platform. Happiest Minds supported the effort with tools assessment and rationalization, platform design, deployment and migration, and ongoing onboarding and management, leveraging ITSM/ITOM expertise across tools such as ServiceNow and Microsoft SCOM.

Happiest Minds implemented a unified managed-services tooling environment with a single dashboard, standardized monitoring, and reduced manual processes. The result was support for 634 customers, 334K network devices, 60+ data centers, and 200K+ incidents per month, while cutting tools operations costs by up to 30%.