Case Study: Innovative Retail Solutions achieves retail modernization, optimized workflows and enhanced customer experience with Happiest Minds

Innovative Solutions for Modernization in Retail

Happiest Minds Technologies partnered with a leading North American retailer (2,600+ stores; 11M+ service calls annually) that was struggling with consumerization and legacy systems across in-store, warehouse, mobile commerce, loyalty and analytics. The retailer needed a next‑generation, omni‑channel modernization to align operations with connected, mobile-savvy customers and to improve workflow, pricing accuracy and customer experience.

Happiest Minds delivered an integrated, mobile‑enabled platform using tablets, iOS devices, self‑service kiosks, digital signage, warehouse workflow apps, unified communications and a BI/analytics layer. The solution enabled near real‑time inventory reconciliation, 5‑minute pickup SLAs, automated warehouse processes and price updates reduced from 14 hours to under 2, yielding optimized workflows, faster decision‑making, measurable productivity gains and a markedly improved customer experience.