Case Study: India's Leading Insurance Company achieves IT cost reduction and end-to-end remote infrastructure management with Happiest Minds

India Leading Insurance Company - Customer Case Study

Happiest Minds partnered with global clients across financial services, retail, insurance, telecom and professional services who were struggling with high IT operations costs, fragmented vendor support, legacy environments and limited cloud or security visibility. Clients needed 24/7 L1–L3 coverage, stronger governance and compliance (including TPRA/GRC), faster incident response, and scalable remote infrastructure and cloud support across regions and languages.

Happiest Minds delivered end-to-end managed infrastructure, cloud and NOC services using ITIL-aligned ITSM, automated tooling, platform-enabled monitoring (ELLIPSE) and GRC automation (RSA Archer), plus rapid transition and SWARM NOC models. The engagements produced faster response and resolution times, higher uptime and improved MTTR, documented procedures and dashboards for CxOs, year-over-year productivity gains, stronger governance and cost savings (up to ~25% in some cases), and measurable CSAT/NPS improvements.