Case Study: International Travel and Hospitality Company achieves 7% upsell lift, 20% higher associate satisfaction and 60% increase in offline cashless sales with Happiest Minds

In-Resort Associate Enablement & Sales Management Solution for an International Travel and Hospitality Company

Happiest Minds partnered with an international travel and hospitality company to address in-resort sales and service gaps: associates needed tools to deliver a consistent, paperless customer experience, increase upsell/cross-sell, boost associate satisfaction and enable secure offline cashless transactions. Key requirements included a PCI‑DSS‑compliant private‑cloud solution, support for online/offline sales, wireless chip‑and‑pin payments and voucher printing, and digital forms and brochures.

Happiest Minds delivered a private‑cloud Digital Advisory Sales/Service platform running on tablets for in‑resort associates, integrating customer, sales, forms and task management with payment processing, printers, content and settlement systems and a data warehouse. The solution enabled wireless chip‑and‑pin and offline sales, paperless communications and supplier notifications — driving about a 7% increase in upsell/cross‑sell, ~20% higher associate satisfaction and a 60% rise in offline cashless sales.