Case Study: Global Professional Services Company achieves SLA-driven IT modernization and cost-optimized 24x7 operations with Happiest Minds

Global Professional Services Company - Customer Case Study

Happiest Minds partnered with leading organizations across finance, retail, insurance, telecom and professional services to modernize and secure complex, global IT environments. Clients faced legacy fragmentation, limited cloud support, inconsistent NOC/ITSM processes, multilingual and multi‑company third‑party risk assessment needs, and pressures to improve availability, visibility and costs.

The firm delivered end‑to‑end managed infrastructure and cloud services—remote RIM/L1–L3 support, AWS managed services and migrations, next‑gen NOC/SOC operations, automation and an ELLIPSE monitoring platform—backed by ITIL‑aligned governance, SOPs and CxO dashboards. Outcomes included faster response and resolution, higher uptime, documented knowledgebases, year‑over‑year productivity gains and cost reductions (up to ~25%) with scalable 24x7 support and measurable service improvements.