Case Study: End-to-End IT & eCommerce Services Providing Company achieves centralized multi-tenant SSPR and streamlined authentication with Happiest Minds' ForgeRock IAM solution

End-to-End IT & eCommerce Services Providing Company - Customer Case Study

Happiest Minds partnered with large enterprises across IT services, financial services, public sector and manufacturing that were struggling with fragmented identity and access controls. Common challenges included manual role and user provisioning, lack of visibility into who had access to critical applications, slow and error-prone audit and compliance processes, and weak controls around privileged accounts.

The team implemented end-to-end IAM solutions — including ForgeRock SSPR/OpenAM, Novell IDM with Access Governance, the Identity Vigil platform, IAM governance frameworks, and CyberArk EPV/PSM — to centralize authentication, enable SSO, automate provisioning, deliver self-service password management, and secure privileged sessions. The deployments delivered improved access visibility and auditability, faster and automated compliance reporting, reduced help-desk overhead, streamlined role management, stronger privileged access controls, and measurable time and cost efficiencies.