Case Study: India’s Leading Protection & Assistance Company achieves 37% higher customer satisfaction and 40% faster resolution with Happiest Minds' mCaaS digital assistant

Digital Assistant Solutions for India’s Leading Protection & Assistance Company

Happiest Minds partnered with a leading Indian protection and assistance company to modernize its associate and customer support experience. The client needed a next‑generation, self‑assembling digital assistant platform and advanced end‑user analytics to surface deeper insights and improve service outcomes.

Happiest Minds delivered mCaaS — a self‑assembling knowledge and federated content explorer — combining speech‑to‑text with CRM integration, audio classification and sentiment analysis, log‑stack and predictive analytics, and advanced dashboards (built on cloud and AI technologies). The solution drove measurable gains: 37% higher customer satisfaction, 40% faster resolution, 60% reduction in summarization time and a 10% increase in cross‑sell/up‑sell opportunities.