Case Study: Telecom Service Providing Company achieves higher service availability and reduced downtime with Happiest Minds

Develop, enhance and support Service Availability platform for Telecom Service Providers

Telecom Service Providing Company needed a partner to take engineering ownership of its Service Availability and Manageability platform, a middleware solution used in telecom systems to provide SAF-compliant high availability for applications. The company wanted help enhancing the product while also delivering support and professional services to its customers, and it turned to Happiest Minds.

Happiest Minds built a team from scratch, quickly took ownership, and delivered a customizable solution without impacting other customers or requiring a separate branch. It also enhanced an open source simulator to support current and future lab needs without depending on client hardware. The result was better management of hardware events, fewer failures, and faster action to reduce the likelihood and duration of downtime.