Case Study: Leading TEM Company achieves weeks-to-hours test execution and a scalable Customer Experience Analytics platform with Happiest Minds

Customer Experience Analytics Solution for Leading TEM

Happiest Minds partnered with a leading TEM provider to build a dynamic Customer Experience Analytics dashboard with rich UI components (Highcharts, Google Maps and other JavaScript libraries). The client needed reliable UI automation to validate interactive visualizations and intelligent analytics, and to slash test execution from 12 weeks to under a day.

Happiest Minds delivered an enhanced Selenium++ (SAF) automation framework with CSS/SVG location techniques, advanced WebDriver action chaining, and a Hadoop/Hive big‑data backend, integrated with Jenkins, Grid and CI tools. Grid-based parallel execution cut test cycles to 3–4 hours, enabled early failure detection, reduced test-engineer effort through abstraction, and produced a scalable, extensible platform for future automation.