Case Study: Leading Global Commercial Vehicle Manufacturing Company achieves 20% revenue increase and cuts contract processing time from 30 to 3 days with Happiest Minds

Customer Contract Management for Leading Global Commercial Vehicle Manufacturer

Happiest Minds, a digital-transformation firm serving industries including automotive, partnered with a leading global commercial vehicle manufacturer to overhaul its customer contract management. The client needed better control of contract documents, pricing accountability tied to input fluctuations, and dramatically faster contract execution times.

Happiest Minds translated and redesigned the service-agreement process and defined an integration framework to consolidate CRM, content management and ERP systems, using Salesforce Sales Cloud, Data Loader.io, digital signatures and SAP ECC 6.0. The solution cut contract cycle time from 30 days to 3, increased service-warranty revenue by 20%, and reduced the organization’s carbon footprint.