Case Study: A US-based NGO achieves 80% reduction in manual loan processing and faster loan servicing with Happiest Minds' Cloud Lending solution

Cloud lending solutions for A US based NGO

Happiest Minds partnered with a US‑based NGO that needed to automate its lending operations and remove heavy manual dependency in underwriting and collections. The client’s challenge was to streamline end‑to‑end loan servicing—from origination and credit checks to disbursement and delinquency handling—while preserving existing systems and business workflows.

Happiest Minds implemented cloud lending loan and collections modules, integrated them with the NGO’s originate system, and modeled workflows to mirror business processes using Sales Cloud/Salesforce and SharePoint. The solution cut manual intervention from 100% to 20%, automated loan contract creation, increased processing accuracy and capacity, and accelerated go‑to‑market through rapid implementation.