Case Study: Leading Airlines achieves $100-150K/month revenue recovery and fraud reduction with Happiest Minds' Intelligent Air Audit Solution

Audit Analytics Solution for leading Airlines

Happiest Minds delivered an Intelligent Air Audit solution for a leading airline facing significant revenue leakage from fraudulent ticketing and agent behavior across multiple GDS platforms, and needing a robust process to incentivize and manage agents. The challenge was to detect cross-system fraud and stop ongoing losses while enabling performance-based agent management.

The solution integrated BIDT, flight, and GDS cost data (Sabre, Galileo, Travelport, Worldspan), applied predictive and descriptive analytics (R/SAS), and produced 40+ periodic audit and advanced analytics reports (e.g., duplicate, fictitious, invalid bookings; agent- and region-wise performance). Results included identification of $100–150K/month in revenue leakage, improved agent performance and acquisition strategy, and a pay‑per‑performance pricing model that delivered clear ROI.