Case Study: State Auto Insurance Company achieves modernized internal communications and boosted employee engagement with Happeo

Helping State Auto to create effective communication plans and strategies

State Auto Insurance Company, a nearly 100‑year‑old property-and-casualty insurer operating in 33 states, faced an inflexible, one‑size‑fits‑all intranet that constrained internal communications, discoverability, and employee engagement. To modernize communications, democratize content creation, enable mobile access, and gain analytics to quantify usage, State Auto chose Happeo’s digital intranet platform (The Hub).

Happeo implemented channels, social features, a mobile app, a launcher, and Advanced Analytics, launching the new intranet in six weeks. The solution enabled rapid remote‑work communication, faster access to information (tasks that once took days now take minutes), and increased traffic and engagement; Happeo’s search analytics also drove content improvements. State Auto is measuring success by reduced internal email volume, improved engagement, and greater flexibility for remote work.

State Auto Insurance Company

Kyle Anderson

AVP Marketing & Communication