Case Study: Relaxo achieves 100% policy compliance and end-to-end expense automation with Happay

How Relaxo easily configured complex policies and achieved 100% policy compliance

Relaxo, a Delhi-based footwear manufacturer founded in 1976 and one of India’s top 500 companies, faced a completely manual expense process—retail stores couriering hard-copy bills, no on-the-go filing, complex and frequently changing policy requirements, and reimbursements to personal bank accounts that led to lost tax benefits. To solve this, Relaxo partnered with Happay and implemented Happay’s suite including the mobile app, SmartScan OCR, Xpendite, Smart Audit, prepaid cards and Happay wallet.

Happay delivered end-to-end T&E automation—mobile filing and SmartScan for digital invoices, Xpendite for real-time spend capture, SmartAudit to auto-flag policy violations, and Happay wallets for tax-friendly reimbursements—enabling Relaxo to configure complex role- and team-based policies easily. The results: 100% policy compliance and end-to-end automation, ~100% GST compliance on expense claims, elimination of tax-return losses via direct reimbursements to Happay wallet, faster reimbursements and improved employee satisfaction.

Relaxo

Sushil Batra

Executive Director & Chief Financial Officer