Case Study: Telecom Liechtenstein achieves faster, more automated billing and customer service with Hansen NavibillingCX

Telecom Liechtenstein AG - Customer Case Study

Telecom Liechtenstein AG, a leading telecommunications provider in Liechtenstein, needed a more modern BSS/ERP platform to support its growing quadruple-play business, improve customer service, and centralize critical ordering and billing processes. Hansen Technologies provided NavibillingCX to help replace and streamline key billing, customer care, and self-service functions.

Hansen Technologies upgraded Telecom Liechtenstein AG to NavibillingCX 2017 and NAV 2017, adding improved web client functionality, SEPA compliance, real-time invoicing, communications management, and a new self-care portal. The result was a more unified user experience, better customer management, faster time-to-market for new services, and bill-run time savings of approximately 75%, while also reducing costs to serve.

Telecom Liechtenstein AG