Case Study: Red Energy launches dual fuel products and meets market compliance with Hansen Technologies UtilisoftCX

Red Energy - Customer Case Study

Red Energy, a stand-alone electricity retailer in Australia, wanted to expand into gas and launch a dual-fuel offering while meeting the complex regulatory requirements of the Australian energy market. To do this, they needed a way to handle AEMO’s XML-based market protocols, achieve market certification, and integrate new gas processes into their billing, CRM, and downstream systems. Hansen Technologies provided the UtilisoftCX solution to support this challenge.

Hansen Technologies implemented and hosted UtilisoftCX, including FlowTalk, GateKeeper, and managed services, to manage market data flows, simplify integration, and ensure secure, compliant connectivity. The result was that Red Energy launched its dual-fuel gas product on time and on budget, with improved business process automation and a scalable platform for future growth across Australian energy markets.

Red Energy

Lucy Aston,

CIO