Case Study: EnergyAustralia achieves rapid market compliance and process improvement with Hansen UtilisoftCX

EnergyAustralia - Customer Case Study

EnergyAustralia, an Australian electricity and gas retailer serving 2.5 million homes and businesses, needed a single system for its Industrial and Commercial operations to manage market interactions more robustly, simplify business processes, and improve visibility across transaction lifecycles. Hansen Technologies addressed this need with its UtilisoftCX product/service, helping EnergyAustralia meet deregulated Australian National Electricity Market obligations.

Hansen Technologies implemented, hosted, and maintained a UtilisoftCX solution to provide end-to-end transaction management, market compliance, and better tracking and monitoring of high-volume energy market transactions. As a result, EnergyAustralia was able to quickly switch users to a fully market-compliant system and improve process efficiency, data integrity, staff effectiveness, and overall market connectivity at scale.

EnergyAustralia