Case Study: Maersk Supply Service saves time and reduces errors with Hanseaticsoft crew management software

Maersk Supply Service - Customer Case Study

Maersk Supply Service, the offshore shipping arm of Maersk, needed a better way to manage crewing across 44 ships, 1,100 crew members, and complex compliance requirements after its previous HR setup became unsuitable for offshore operations. The crew management team struggled with last-minute changes, certificate tracking, and payroll errors, which took time away from core tasks. It turned to Hanseaticsoft’s crew management solution to replace the outdated system.

Hanseaticsoft implemented its platform over six months, with ongoing customization to fit Maersk Supply Service’s needs. The new system reduced errors, improved control over salary and crew administration, and saved the HR team many hours of manual work. It also laid the groundwork for self-service certificate updates and a compliance module with traffic-light status tracking, further improving efficiency and job satisfaction.

Maersk Supply Service

Kevin Beier

Head of Crew Management