Case Study: Computers Now achieves integrated CRM, retail, and stock efficiency with HansaWorld

Computers Now - Customer Case Study

Computers Now, an Australian reseller of Apple hardware and software with 10 retail locations, needed to unify its CRM, retail, inventory, service, and financial systems. The company wanted to reduce transaction times in busy stores, improve customer management and quoting, and prepare for mobile CRM use across the business.

Computers Now implemented HansaWorld between July and November 2007 to deliver integrated financials, purchasing, inventory, workshop service, CRM, and sales functionality across its operations. With HansaWorld, the company cut retail training time by 75%, reduced quoting and order processing time by 20%, maintained a stable system with 99.8% uptime, and achieved its biggest sales month ever shortly after go-live.

Computers Now

Robert Ruigrok

National Service Manager