Case Study: Omniva Post Offices improve customer waiting experience with Hansab's mobile QR queue system

Omniva Post Offices - Customer Case Study

Omniva Post Offices worked with Hansab to modernize customer flow management across its post office network in Estonia. The challenge was to improve the customer experience during busy periods and reduce the need for customers to wait in line in a traditional, paper-ticket-based system. Hansab provided centrally managed Customer Flow Management Systems using Q-Matic touch screen ticket printers and customer displays.

Hansab installed 20 systems within two months and also launched a pilot at Kristiine Shopping Center for a QR code-based mobile queuing solution. Customers can now scan a QR code with their phone to receive a queue number on screen, track their place in line in real time, and use their waiting time more efficiently elsewhere in the shopping center. The contactless solution was quickly embraced by customers and recommended by service staff, improving convenience and reducing physical interaction with ticket printers.

Omniva Post Offices

Jaanika Lindre

Head of Kristiine Centre