Case Study: Estonian Tax and Customs Board improves customer flow management with Hansab

Customer Flow Management System for Tax and Customs Board

The Estonian Tax and Customs Board in Tallinn, Estonia, needed a customer flow management system for its new office service hall. Hansab was selected as the partner, based on previous positive user experience and its strong expertise in queuing systems, to help address the relocation and improve visitor handling.

Hansab implemented a customer flow management system that included a Q-Matic Vision ticket office, web-based workplace terminals, and customer displays. The solution streamlined service hall operations and improved the customer experience, though the case study text does not provide specific measurable results.

Estonian Tax and Customs Board