Case Study: Frostburg State University cuts help desk tickets with Hannon Hill's Cascade CMS

Frostburg State University cuts helpdesk tickets in half with Hannon Hill

Frostburg State University faced challenges with its previous content management system, which lacked robustness and adequate vendor support. The university needed an intuitive CMS that would reduce the technical burden on its IT department and allow content contributors to publish updates independently. This led them to evaluate new products, including Hannon Hill's Cascade CMS.

By implementing Hannon Hill's Cascade CMS, the university empowered its content contributors and significantly reduced its dependency on IT. The number of helpdesk tickets was cut in half, dropping from 355 to 164 within three years. This efficiency allowed IT resources to be reallocated to strategic priorities. Additionally, a content audit during the migration eliminated 62% of outdated pages, leaving users focused on important content.

Frostburg State University