Case Study: Ukrainian Railways improves employee engagement and reduces communication costs with Handy.ai

Ukrainian Railways - Customer Case Study

Ukrainian Railways (Ukrzaliznytsia), a major national transportation network with over 230,000 employees, faced significant challenges with high staff turnover, a negative employer image, and low satisfaction with corporate communication. To address frequent strikes and reduce high maintenance costs, they partnered with vendor Handy.ai to improve morale and work conditions using an AI employee engagement manager called Buksa.

Handy.ai implemented Buksa, an AI companion that featured a self-learning Q&A database, automated question routing, and satisfaction surveys. The solution significantly reduced the number of strikes and minimized costly turnover. The results included a 21% enhancement in employee loyalty and annual savings of $370,000 on communication costs.

Ukrainian Railways