Case Study: Friedman’s transforms credit processes and eliminates manual work with Handle

Friedman’s sends hundreds of notices in minutes with Handle

Friedman's Home Improvement, a retail supplier of building materials, was facing significant challenges managing its complex trade credit and payment rights processes. The company's accounts receivable team was burdened with heavy manual work, including tracking deadlines in spreadsheets and physically mailing notices, which consumed valuable time and resources. They sought a full-cycle management platform to address these inefficiencies and turned to Handle for a solution.

By implementing Handle's platform, Friedman's automated its credit management processes. The vendor's solution enabled the company to send hundreds of notices in minutes and automatically track critical payment deadlines for every project. This eliminated the risk of losing payment rights and drastically reduced manual labor. As a result, the team regained significant time, which was redirected toward customer service, and gained enhanced visibility and collaboration across departments and physical locations, leading to greatly improved efficiency.

Friedman’s