Case Study: Reliable Source, Inc. achieves custom over-shipping capability with HandiFox

Reliable Source, Inc. - Customer Success Story

Reliable Source, Inc. is a full-service metals distributor supplying raw metals, hardware and sub-components. Because they work with both theoretical and actual weights and lengths, they frequently need to over-ship products without changing the original customer order quantity — a workflow the out-of-the-box HandiFox system did not support during their planned QuickBooks integration.

HandiFox’s support team responded quickly, developing a patch and a customized solution to handle Reliable Source’s over-shipping requirements. Although the company postponed the initial HandiFox rollout, they were pleased with the urgency and tailored response and expect a smooth implementation once the customization is applied.

Reliable Source, Inc.

Maggie Mejia

General Manager