Case Study: State of Louisiana achieves faster benefits processing and improved regulatory reporting with Hancock Software

LIHEAP Solution Minimizes Overhead, Improves Efficiency & Regulatory Reporting for the State of Louisiana

The Louisiana Housing Corporation, a state agency, faced significant challenges in administering its LIHEAP and Weatherization Assistance Program (WAP). It relied on inefficient manual processes and disparate local systems that were error-prone and unable to meet complex federal reporting requirements. The agency needed a comprehensive, centralized system to manage over fifty community action agencies and thousands of households. Hancock Software was selected to provide a unified web-based solution for these programs.

Hancock Software implemented its LIHEAP and WAP system, a web-based application that automated manual processes and centralized data management. The solution was deployed on time and within budget in just four months, dramatically accelerating the implementation schedule. The results were transformative: the agency eliminated human errors, shortened the time from application to payment, increased payment frequency, and gained full visibility into program performance. The system also automates regulatory reporting and fraud detection, ensuring compliance for the Louisiana Housing Corporation.

Louisiana Housing Corporation

Danny Veals

Information Technology Director