Case Study: Podium scales multi-language AI voice support with Hamming AI

Hamming enables Podium to consistently deliver accurate, multi-language AI voice support at scale

Podium, a customer engagement platform, faced the challenge of scaling the quality of its AI voice agents across multiple global markets. Manual testing could not keep pace with validating performance across numerous languages, accents, and regional phrasing differences, nor could it effectively handle load testing during peak traffic periods. To overcome this, they partnered with Hamming AI and utilized its voice agent testing platform.

The solution from Hamming AI provided automated multi-language test scenario creation, load testing of over 1,000 concurrent calls, and real-time monitoring. This enabled Podium to achieve a 90% reduction in manual testing time, confidently launch in three new markets, and improve customer satisfaction scores by 12%. Since implementation, Podium has had zero production outages caused by voice agent defects.

Podium

Jordan Farnworth

Director of Engineering